Overview
Here are the fastest ways to get support for Aspen.
Ask Aspen First
Most questions can be answered by Aspen directly. Send a DM with "help" or "what can you do?" to see available commands and capabilities for your role.
Common commands:
/aspen— Start a conversation with Aspen/aspen-feedback— Open the feedback form"help" (in DM) — See what Aspen can do
"reset" (in DM) — Start a fresh conversation
FAQs
Who can see my conversations with Aspen? Your conversations are private. Only you can see your messages with Aspen unless you explicitly share content — for example, by sending feedback to a colleague.
Who can see my pulse check-in responses? Your manager sees aggregated trends for their team. Individual responses are visible to your manager to support meaningful 1:1 conversations.
Can I delete my data? Yes. Contact us at support@pando.com to request data deletion.
How do I install Aspen for my workspace? A workspace administrator can install Aspen from the Slack App Directory. Once installed, team members can start using it immediately by messaging Aspen directly.
Contact Support
Can not find what you are looking for? Reach out to our team.
Email: support@pando.com Response time: We aim to respond within one business day.
When contacting us, please include: - Your Slack workspace name - A description of the issue - Any screenshots that might help
For questions, contact support@pando.com or use the in-app chat.